Addicted to e-mail (and why that’s important for marketers)
We all feel like we’re addicted to e-mail sometimes. Now along comes someone to tell us why.
New York Times reporter Matt Richtel, interviewed on the NPR program On The Media, explained that in psychological terms, there is something called “intermittent reinforcement” – “that’s this idea that if you put a rat in a device where a food pellet only comes out of a hole periodically, the rat’s going to be checking that hold all the time because it never knows when that food is available.”
The same thing happens with e-mail, Richtel said. “Most of the stuff we get is plainly unimportant. But occasionally, something really important comes along. So what does that do? It randomly reinforces us to be checking all the time.”
In other words, we are not that much more evolved than the common rodent…at least when it comes to checking our iPhones ten times an hour. And it’s not just e-mail – Facebook status updates, SMS, chats – they’re all part of an addiction that, apparently, gets physical as well.
Richtel again: “when you check your device, you basically get the equivalent of a dopamine squirt. Well, if you get that little candy when you check your email and you check your phone, in its absence you start to feel bored.”
And when you feel bored, you want a new squirt. So what do you do? You send out a text or an e-mail or a Tweet, or you initiate a Facebook chat, all in the hope that you’ll get a response. It becomes an endless loop.
What does all this mean for Internet advertisers and publishers? Perhaps this: If you want to get your message out, steer clear of banner ads and choose more interruptive media. Build up your social media fans and followers. And keep them guessing as to when the next big announcement will arrive in their inboxes.
(The interview, by the way, was part of a larger discussion on “distracted driving” amid new laws forbidding texting while behind the wheel – see Matt’s articles here. The implications for advertisers when it comes to potentially fatal social media behavior are far more ominous.)
Brian Blum heads Blum Interactive Media, a consulting group that works with companies to jumpstart their businesses through comprehensive product planning and strategy.
Denise Warren new GM of NYTimes.com
Denise Warren is the new GM of NYTimes.com, adding to her current duties. She fills the position left vacant by Vivian Schiller, who joined NPR on Dec 1 as its new CEO.
Warren will keep her role as the company’s SVP and chief advertising officer. In her new role, she’ll report to Martin Nisenholtz, SVP for digital operations. Warren will also continue to lead all ad sales efforts for NYT Media Group, reporting to Scott Heekin-Canedy, president and GM, The New York Times.
Craigslist, Monster, CareerBuilder in top 50 Web sites
Three online classified advertising sites made it into ComScore Media Metrix’s Top 50 U.S. Web properties. The report for October 2008 put Craigslist at No. 18 with 36 million unique visitors a month, and Monster and CareerBuilder nearly tied for positions 38 and 39 with about 23 million each. SuperPages.com also cracked the top 50 at No. 26.
Other notable Web sites we track: Google and Yahoo’s suites of sites were Nos. 1 and 2 respectively, EBay came in at No. 6, The New York Times was in 12th place, Facebook scored position 15, and Gannett’s sites came in at No. 43.
Full release here.
NY Times updates video streaming platform
The New York Times may be hurting financially, but that hasn’t stopped the company from continuing to innovate on its Web site. The big push lately has been The Times’ video content and now video.nytimes.com has a new look and feel up front and some shiny new technology under the hood.
The site’s video is now powered by Brightcove, taking center stage from FeedRoom which was formerly used as the main video platform. The switch isn’t that surprising: The New York Times is an investor in Brightcove.
One of the features The Times undoubtedly liked about the new Brightcove 3 is an infrastructure to eventually allow it to stream HD quality video. For the meantime, the site still needs to beef up its bandwidth. In our tests, it took quite awhile to load a video and then it stopped and started more than we’d have liked.
Citi analyst downgrades NY Times and McClatchy, but good news for Gannett
The New York Times and McClatchy got hit, but there’s good news for Gannett. A Citi Investment Research analyst has placed a “Sell” rating on the Times and McClatchy, while assigning a “Buy” rating to Gannett in part due to the company’s broadcast segment “that provides some downside protection to the investment.”
Citi analyst Catriona Fallon said she expects classified, national and retail advertising to continue falling through 2009. And online revenue is years away from offsetting declines in print publishing.
For the Times, Fallon wrote that the company is overvalued relative to its peers and has downside risk “despite having the best Internet operation of all three companies.” McClatchy’s problems are that the company is over-reliant on local and classified advertising revenue, Fallon said.
