Verizon cuts back print white pages in PA
Verizon’s Pennsylvania white pages are just the latest to cut back or request legislation that allows them to cut back delivery of the print white pages to every resident and business in the market area. While PA does not mandate total-coverage delivery as do other states, there are still requests that must be made to regulatory agencies. The move is expected to be approved, according to Philly.com. Continue reading
No more separate print White Pages in VT, other areas
The Vermont Public Service Board has reversed its 2005 ruling that required SuperMedia LLC to separate the FairPoint Yellow Pages and the FairPoint White Pages directories in Vermont. Beginning with the May distribution of the new print directory, the Yellow and White pages will be combined.
The primary issue, as we’ve discovered before in California and elsewhere, is that consumers are abandoning their print white directories in record numbers but directory publishers cannot get state legislators to abandon their laws requiring delivery to every household. For the struggling publishers, this is a hefty printing and delivery cost most simply can no longer afford to bear.
We first reported the possibility of such legislation in Calif. back in November. We just talked with a spokesperson for Calif. state Senator Leland Yee, who told us the attempt to discontinue mandated door to door white page delivery is now Senate Bill 920, with a scheduled hearing date of April 6 before the Committee on Energy, Utilities and Commerce. He also told us that similar legislation had passed in Cleveland, Ohio and Miami, Fla.
“Consumers have been asking us to switch back for years,” said Todd Sanislow, RVP at SuperMedia. “It has long been our position that requiring us to publish separate White Pages and Yellow Pages directories was not the best solution, as it is less environmentally friendly and also put us at an unfair disadvantage with our competition. We are pleased to provide the convenience of having both Yellow Pages and White Pages listings in the same directory once again, and the additional enhancements of the SuperGuarantee program and a larger font size.”
We talked with a SuperMedia spokesperson by e-mail about the legislated issue.
“SuperMedia is working together with its publishing partners (i.e. Verizon, FairPoint) to explore all listings provisioning option that would minimize the number of printed residential white pages subscribers receive while continuing to meet telephone utility regulatory obligations,” she told us. “Verizon and SuperMedia have followed AT&T’s Residential White Pages Consumer Choice Program launched in Austin and Atlanta. We understand that less than 3 percent of residents in those cities have requested printed residential white pages.
“Consumers are choosing their preferred method to receive listing information and at the same time environmental benefits such as decreased paper use; decreased paper in the waste stream and an overall reduction in our carbon footprint are resulting. Providing customers a choice is subscriber friendly and environmentally friendly.”
Here’s the complete SuperMedia announcement.
No more print White Pages in Calif.?
Some California lawmakers expect to present a bill to the state legislator creating an “opt-in” for print White Pages home delivery, ending a 14-year state demand for door to door White Pages directory delivery. If the law passes, areas of California whose white and yellow pages books are combined would be required to publish a Yellow-only book, and only distribute a separate white pages to those who requested it. State Senator Leland Yee from San Francisco and Millbrae councilmember Gina Papan are approaching this as a green issue.
“All of us know in these cost-conscious times, with growing awareness of the environment, that we need to make sure we don’t waste resources,” SFGate reported, as part of Yee’s speech to the press at Millbrae City Hall. “This does not deny anyone the White Pages – but a lot of people don’t want them.”
Contrary to what many might think, it’s not the directory providers who necessarily want or asked for door to door delivery of the print product. In 1995, California law required phone companies to deliver White Pages at no charge to each home and business that had a landline. Now, in both Florida and Georgia, reported SFGate.com, AT&T actually went to the legislator and asked permission to stop door to door delivery of its white pages. Reasons giving by AT&T were the environment, modern technology, and changing customer preferences.
The facts offered by Yee and Papan: 5 million trees destroyed by distribution of 147 million directories in the U.S. each year, 16 percent of which get recycled at a cost of $17 million.
While at first glance this might seem a disruption of directory publishers’ revenue, it might well have the opposite effect. Yellow Pages will still be distributed, advertising revenue will not be disturbed and it just might prompt additional use of online directory use. What it might mean to newspapers and others competing in this online directory space is hard to say at this point. California has often led the way in socially-conscious moves, and were this legislation to pass it just might spread to other states as well.
