Call Center 2008

May 17, 2008 | Author Jim Townsend

Call centers are a major concern for publishers of all sizes and types — newspapers, dot-coms, niche publications and others.

The report studies the issues of outsourcing, offshoring, downsizing, inbound vs. outbound calls.

Time of transition for print-media call centers

The report is based in part on research with more than 40 newspaper call center executives. The 22-page report includes 16 graphics and five case studies.

Only $495. A money-back guarantee.

Posted in Building Sales

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