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Call Center 2008 (Purchase)
by Jim Townsend on 05/17 at 11:55 AM
Call centers are a major concern for publishers of all sizes and types --- newspapers, dot-coms, niche publications and others. Classified Intelligence consultant Bev Crandon, a long-time expert in call center operation and optimization, is the lead editor of this report, which studies the issues of outsourcing, offshoring, downsizing, inbound vs. outbound calls. The report is based in part on research with more than 40 newspaper call center executives. The 22-page report includes 16 graphics and five case studies. It is offered for $495, with a money-back guarantee.
Purchase Report
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