Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare

11 Mar 2011

* **J.D. Power and Associates Reports:**Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare**Lexus Receives an Award in Customer Satisfaction with Dealer Service for a Third Consecutive Year, While MINI Ranks Highest among Mass Market Brands** **WESTLAKE VILLAGE**, Calif.**: 11 March 2011 *— D


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AIM Group

The AIM Group, formally the Advanced Interactive Media Group LLC, is the world’s leading consultancy in interactive media and classified advertising. We publish Classified Intelligence Report, a continuous advisory service known as “the bible of the classified advertising industry.”