Teleperformance signs contract with Gittigidiyor
23 Jun 2016
EBay-owned Gittigidiyor.com, one of the most important players in Turkey’s e-commerce market, contracted the services of Teleperformance Turkey, specifically to help with customer relations, campaign management and to give users technical support.
Teleperformance.com is based in France and operates 311 call centers in 47 countries.
Engin Utkan, general manager of Teleperformance Turkey, said while the company transfers its 36-years of experience to the business partners in Turkey, it will manage many services itself.
He added that, “Our task is to increase customer satisfaction, and customer loyalty, and help Gittigidiyor.com reach more customers. In this way, lasting growth is achieved.
Oget Kantarci, general manager of Gittigidiyor.com, explained the cooperation with Teleperformance Turkey in this way: “We want to exploit the advantages of conducting e-commerce in a safe environment.
“With the integrated solutions for our multichannel marketing strategies, we offer our customers a secure and trouble-free shopping experience.
“We use the approval system called “zero-risk system”, on our website for buying and selling goods. That’s why customer satisfaction is so important to us. We a flexible customer management area and increased our sales force and productivity.
“Being satisfied with our services is important to us. The multichannel customer solutions of Teleperformance Turkey suits our aims of providing more safety and trouble-free shopping,” he said.