Teleperformance signs contract with Gittigidiyor

23 Jun 2016

EBay-owned, one of the most important players in Turkey’s e-commerce market, contracted the services of Teleperformance Turkey, specifically to help with customer relations, campaign management and to give users technical support. is based in France and operates 311 call centers in 47 countries.

Engin Utkan, general manager of Teleperformance Turkey, said while the company transfers its 36-years of experience to the business partners in Turkey, it will manage many services itself. 

He added that, “Our task is to increase customer satisfaction, and customer loyalty, and help reach more customers. In this way, lasting growth is achieved. 


Oget Kantarci, general manager of, explained the cooperation with Teleperformance Turkey in this way: “We want to exploit the advantages of conducting e-commerce in a safe environment.

“With the integrated solutions for our multichannel marketing strategies, we offer our customers a secure and trouble-free shopping experience.

“We use the approval system called “zero-risk system”, on our website for buying and selling goods. That’s why customer satisfaction is so important to us. We a flexible customer management area and increased our sales force and productivity.   

“Being satisfied with our services is important to us. The multichannel customer solutions of Teleperformance Turkey suits our aims of providing more safety and trouble-free shopping,” he said. 


Emre Dalkilic

Emre Dalkilic joined the AIM Group in 2014 as writer and analyst for Turkey. He has been working as a reporter, editor, editor-in-chief, and executive editor in different (primarily focusing on the growing Turkish economy) magazines more than 13 years. As a member of multiple organizations focusing on global economies coupled with a passion for scientific research, he actively contributes coverage on various business sectors within the online media and classified industries.Emre won three scientific article prizes in the field of economics and his works can be seen in many daily newspapers in Turkey (such as Sabah, Zaman and Radikal). He also works with non-governmental organizations as a volunteer and occasionally serves as a board member. Emre has also been involved in social projects including a project with the World Bank.