Allegro, the largest b-to-c marketplace in Poland, has launched an AI-based chatbot to improve its customer service. The site also expanded Allegro Pay, the marketplace’s payment system.
Allegro’s chatbot has automated some of its customer service features, including the bot’s ability to answer questions about order shipment status, payments and offer descriptions. The chatbot has been servicing users since the start of the month.
Allegro Pay, which launched last August, was initially available to a small segment of Allegro users who could use it as any other payment system at checkout. Now all Allegro users can use Allegro Pay to buy Allegro Smart.
The company is also planning to increase the limit of 30-day personal loans that can be used for purchases with Allegro Pay from PLN4,000 ($1,069 U.S.) to PLN 4,200 ($1,123 U.S.). Additionally, Allego will make Allegro Pay available for all its regular account sellers shortly.
Allegro’s H1 2020 net revenue was PLN 1.8 billion ($480.8 million U.S.), up from PLN 1.2 billion in the same period last year. Adjusted EBITDA was PLN 808 million ($216 million U.S.), up from PLN 631 million in H1 FY2019.
As of June 30, Allegro had around 12.3 million active buyers on its marketplace, a 13% year-on-year increase.