Zillow has hired Jenny Arden, a 20-year veteran of such companies as Google, Nike and AirBnB, as its first ever chief design officer. 

Jenny Arden

Arden will take on several responsibilities focused on delivering seamless, connected and customer-centric experiences across Zillow Group’s brands, the hiring announcement stated.

“Jenny has an impressive track record of building and designing transformative customer-facing products that provide intuitive and connected experiences,” Zillow Group COO Jeremy Wacksman wrote in the hiring announcement. “We’re excited for her to join as CDO to help build Zillow 2.0 and help people unlock life’s next chapter.”

Arden most recently served 16 months as VP of digital design at Nike, according to her LinkedIn profile. Previously, she led creative teams at Lyft and Airbnb, and before that she served as a lead designer at Google, focussing on mobile-search and driverless-car projects.

An Ivy League graduate, Arden started her career in 2001 working on software usability and graphic design at Dell and went on to increasingly responsible roles at such firms as JP Morgan Chase, Goldman Sachs and Razorfish.

“Now is the opportune time to build a stronger customer connection to ensure we’re meeting people where they are and solving their pain points,” Arden wrote in the announcement. “By elevating design, Zillow can have an even greater impact on the customers who come to the platform every day to dream and shop, and eventually move with the help of Zillow.”

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