Munich-based HRtech startup Personio, a provider of recruitment services to small and medium-sized businesses (SMEs), has added an AI-powered chatbot and a whistleblowing app to its platform.

The chatbot is part of Personio Conversations, a tool that allows internal service teams to handle requests from employees centrally. This will lead to faster responses to routine questions from employees and reduce the workload of HR personnel, the company said in a press release. Employees can also submit requests from such channels as Slack or Microsoft Teams.

Furthermore, Personio has incorporated a solution for the anonymous reporting of workplace incidents. This includes a ticketing system to ensure that HR personnel assigned to a case are kept up to date on its status. Personio noted that the EU had new whistleblowing regulations, which dictate that if a company fails to properly handling whistleblowing incidents, it could be fined.

Hanno Renner, co-founder and CEO of Personio, said: “Changing regulations and the influx of new technologies can make it incredibly complex for employers to manage employee requests and HR processes effectively, whilst ensuring compliance. This is even more challenging for HR managers at SMEs, who are often short on time and the resources needed to manage multiple digital tools. At Personio, we strive to help our customers navigate this increasingly intricate landscape. These new features exemplify our commitment to enable better organisations by further democratising HR software for SMEs, while delivering a seamless experience for all employees.”

Maria Angelidou-Smith, chief product and technology officer at Personio, commented: “At Personio, we know that being able to deliver value to HR teams comes through delivering value to employees. That’s why we’ve always seen it as our top imperative to make the employee experience around key people workflows as seamless as possible, in order to drive positive outcomes for our customers. We’re excited to leverage emerging technologies, such as AI, to free up people’s time for more strategic work.”

Founded in 2015, Personio has offices in Munich, London, Madrid, Dublin, Berlin, Barcelona and Amsterdam. According to the company, it has more than 8,000 customers across Europe and 1,700 employees.

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