On Nov. 21, South Korea-based general marketplace Daangn unveiled a dispute-resolution center for c-to-c users.
By establishing standards for its six most popular categories — clothing, electronics, furniture, books, hobby items and food and beauty — the company is hoping the center will improve its dispute-resolution rate.
Daangn says it will continue to update its dispute data to improve both the resolution process and its internal functions.
Daangn CEO Hwang Do-yeon said: “The launch of the dispute resolution center will enable faster and more professional dispute resolution with clearer standards and processes. We will present a new standard that compliments the c-to-c transaction ecosystem and do our best to protect users and promote a healthy trading environment.”
Founded in 2015, Daangn says it has 36 million users. It also operates in the U.S., the U.K., Canada and Japan as Karrot Market.