UAE-based auto parts marketplace BuyParts24 has announced the launch of its first AI avatar designed to highlight the company’s key selling points.

The AI-generated avatar flags up that BuyParts24 has a network of over 5,000 workshops across the UAE, a data-driven, omni-channel sales model, customized data and marketing services and a combination model of inventory and Just in Time (a manufacturing system in which products are delivered and received just before they are needed in order to reduce storage time and costs) to ensure the right service levels are applied to each job.

Speaking on condition of anonymity, a BuyParts24 stakeholder revealed that the avatar was the first step in implementing AI across its customer service, with AI chatbots next to be released, and automated AI voice bots also being considered further down the line.

Founded in 2021 under the Ghassan Aboud Group umbrella, BuyParts24’s services are intended to correct supply chain issues in the automotive sector. It has over 40,000 auto parts readily available and has onboarded over 3,500 qualified buyers and distributors throughout the region.

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