Tag: live chat


Facebook’s new shopping move: Messenger for Business

Facebook’s new shopping move: Messenger for Business

Facebook just introduced a new shopping tool for merchants and consumers. Classified and online marketplace publishers must take heed. In its annual F8 presentation,  Facebook executives explained many new personal-use upgrades to Messenger that include app development - offering the ability to send and open photos, video

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ActivEngage live chat Dealers’ Choice again

ActivEngage live chat Dealers’ Choice again

Auto Dealer Monthly has awarded automotive live-chat vendor ActivEngage dealer top-choice for live-chat for the third year. Vendors are evaluated by dealer staff based on product as well as customer service.

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Live chat strong lead generator for auto dealers, finds Datiaum

Live chat strong lead generator for auto dealers, finds Datiaum

In a study of buyer engagement, automotive research firm Datiaum found that live chat has replaced email as a strong lead generator for auto dealers. Visitors to auto dealer websites engaged with sales reps nearly 13 percent of the time via live chat, while those visiting sites without a live chat only engaged 3.2 percent of the time. Other important stats:


Live chat by Contact At Once increases KIA dealers sales leads 50%

Live chat by Contact At Once increases KIA dealers sales leads 50%

Live chat is not just a convenience tool for auto dealers and OEMs - it's a high-ROI, high-conversion sales tool. During the June 27 Automotive News Webinar - Opportunity isn't Knocking, it's Texting and Chatting, chat and text provider Contact At Once, and Kia Motors America,  offered proof that chat works. <strong

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ContactAtOnce revenue grows 1298% YOY, earns DeLoitte technology kudos


Edmunds.com rolls out live chat

Edmunds.com rolls out live chat

By Sharon Hill Edmunds.com just signed with Contact At Once, joining AutoTrader.com and Cars.com in adding live chat to its dealer listings, with the goal

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Contact At Once chat on AutoTrader.com

Contact At Once chat on AutoTrader.com

Live chat provider Contact At Once just announced that it has enabled live chat on AutoTrader.com. The auto and rental-focused software provider also enables online conversations for Apartments.com, Cars.com, CarsDirect.com, CarSoup.com, and  7783 auto dealers throughout the US. Contact At Once has released not only the details of its arrangement with AutoTrader.com, but also a


Apartments.com live chat boosts talk 20%

Apartments.com live chat boosts talk 20%

Apartments.com just launched live chat services powered by ContactAtOnce, citing Forrester Research's findings that 45 percent of consumers want to talk to a live person when t

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